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Frequently Asked Questions

1. What are the maximum weight/dimensions allowed for my parcel?

Parcels can weigh up to 8kg, with total dimensions (L+B+H) not exceeding 100cm.

Feel free to contact us directly should you have specific requests.

2. When does Park N Parcel deliver?

Park N Parcel conducts deliveries from Monday to Saturday, 10am to 10pm

3. Where can Park N Parcel deliver to?

Park N Parcel delivers locally, island-wide for eCommerce businesses of certain scales and product categories.

Restricted Areas : Changi Airport (Transit & Departure Area), Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) Off-island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island, Lazarus Island and overseas deliveries.

4. How do I check on my parcel status?

https://tracking.parknparcel.com/ or you may check for your customers tracking number under ‘Order History’ on your dashboard.

5. Do I have to print out a label?

Yes, you will need to print out the label beforehand. We are fully automating the delivery Process to make the tracking more accurate and less prone to errors.

Do note that our Parker Points will not be able to help to print, or provide packing materials

6. How should I best package my products?

Let us guide you through with our proper packaging guidelines from packing methods suitable for transit to sealing and labelling.

7. What does Park N Parcel not deliver?

Items we do not deliver

8. What are the payment methods?

Prepaid bundle discounts

Grabpay

Credit cards.

9. The parcel is in good condition but the item received is damaged?

Contact us at our Facebook Messenger or [email protected] with details and proof of damage and we will investigate. We will not be liable for loss/damage of items due to poor packaging.

10. The items in the parcel are missing/ incorrect?

Please kindly contact the shop that you have purchased from.

11. I have yet to receive my parcel

Contact us at our Facebook Messenger or [email protected] with

  • Parcel tracking number
  • Contact number
  • Full address